What the hell, we are paying not drink for free, I would like to ask you the general manager with all my respect did we fight or disturbed anyone during our stay at your hotel. That the moment myself and the Executive Chef we get really really upset, when I saw the waitress lady came all the way from the Steak house restaurant to Gate bar, saying her another colleague not to serve us drink. Never mind, However, we left the restaurant on the spot, and we all went to the Tokyo steak house & sushi restaurant outside the hotel.Īfter we came back to the hotel, we went to the casino again to play, after sometimes we decided to have a drink in the Gate bar.

In fact, the restaurant was empty with only three guests. Seriously this how a waitress or waiter should approach a customer in hospitality industry. The waitress was informed to my friend who is an Executive chef that his voice is too loud inside the restaurant, if he doesn't lower his voice tone might throw us out. We went to dined in the steak house Restuarant. I am an F&B Operations Manager with 18 years' experience working in the hospitality industry around the world with 97 nationalities but never seen this service in my life.

What had surprised us is the poor service, attitude, communication and lack of training of the entire hotel staff and specially the waitress in the steak house restaurant. We just wanted to go out of our town and travelled to Hobbs to chill and play casino. I have booked for one night stay at Zia Park & Casino together with two of my colleagues. Until they get that coin issue sign removed (come on - there's no coin shortage, LOL) don't use the ticket redemption and be prepared with cash at the machine because the ticket/ voucher will probably not work. Over a night this was a pretty good 'tip' to the casino. There was no ticket dispensed for coin so you just lost the coin. 3) The ticket redemption machine said due to a coin shortage you'd get only bills but would get a ticket for the coin to cash in. Our server was wonderful even though she was very busy (derby day.) Our room was clean and inviting.ġ) There was only 1 or 2 sodas available at the beverage centers and there was no diet soda option but this may be a 'supply chain' issue.Ģ) Many, many of the machines wouldn't accept the tickets/ vouchers for play so you had to keep standing in line to cash them in and use the cash in the machines. We had a great time! We ate at Starting Gate and the food was so delicious and so reasonably priced. We frequent Red River Comanche and Winstar - even though it's a greater distance just for the sake of variety. It had been 4 years or so since visiting.

Is zia park casino open today